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A 6 minute Intro to AI

AI made incredible progress in the past few years. From the first autonomous shopping carts delivering your groceries, to AI-generated music that's indistinguishable from that created by humans — we’ve watched AI move into exciting new applications. To get you up to speed, we'll help you decode some buzzwords, examine the big stats, and surface new trends that you deserve to know about. Need some dinner party conversation ammo?
Read on!

Of customer interactions are projected to be managed without a human by 2020.


Amount venture capital firms invested in AI-related firms in 2017


Of people who said their concerns about online privacy and security stopped them from using the web in very practical ways.
via NTIA

“I know what AI means... I think”

Between Hollywood and your dusty stack of sci-fi novels, you’ve been given many outlandish representations of the AI of the future. But AI is already here. It’s all around us — just in humbler forms.

Intelligent behavior in an autonomous agent — THIS is AI. It’s describing the brain, not the body, of intelligent machines (AI ≠ robots). The AI of today can do specific tasks (driving a car, booking meetings, picking your next Netflix binge). AI research is leading toward something more advanced: artificial general intelligence, or AGI. This AI — when a machine can do things in a way that is indistinguishable from human behavior — is what we’re all waiting for.

The Symphony of AI

AGI « Artificial general intelligence », is the Grand Finale at the end of a symphony. But before we strike that last glorious chord, each individual instrument must be played with great expertise. At Snips we believe the cornerstone instruments of AI include: Machine Learning, Deep Learning, Natural Language Understanding, Context Awareness, and Data Privacy. Play on!


Machine Learning

Machine learning and AI are not the same. Machine learning is an instrument in the AI symphony — a component of AI. So what is Machine Learning — or ML — exactly? It’s the ability for an algorithm to learn from prior data in order to produce a behavior. ML is teaching machines to make decisions in situations they have never seen.

The most mainstream approach to ML is showing the algorithm a data set of situations and telling it what the right decision is — training a model. This is supervised Machine Learning. Once the model has been trained, we can feed new, more foreign data through the algorithm — and hopefully, the machine makes intelligent decisions in these new, foreign situations.

Here’s a metaphor: When learning to play the trumpet, you’re taught finger positions to play notes. That’s supervised AI. Learning notes is training the model. How well you, the human machine, processed the data set of “how to play notes” determines how well you play in all the new, foreign situations (playing WITH other instruments, playing different music, different tempos … and more!).

Deep Learning

Deep learning is a branch of machine learning where artificial neural networks — algorithms inspired by the way neurons work in the brain — find patterns in raw data by combining multiple layers of artificial neurons. As the layers increase, so does the neural network’s ability to learn increasingly abstract concepts.

For example, neural networks can learn how to recognize human faces. How? The first layer of neurons takes pixels from example images, the next layers learn the concept of how pixels form an edge, then that layer passes that knowledge to other layers, combining that knowledge of edges to learn the concept of a face. This process of layering knowledge continues until BAM! — the neural network algorithms recognize specific features, and ultimately specific faces.

Deep learning was the core technology that Google’s DeepMind used in their AlphaGo AI machine. That machine beat a world champion human, Lee Sedol, at the extraordinarily complex game, Go. What’s so extraordinary about Go? The number of possible positions on the board is a number greater than the number of atoms in the universe.
Natural Language Processing

AI must communicate with humans as well as humans communicate with each other. In AI, this level of understanding is called Natural Language Understanding, or NLU. NLU is a huge priority and challenge in AI research. Why? Because human communication is not straightforward. It’s a complex web — random, out-of-order, peppered with humor, emotion and conflict — and it depends hugely on context.

Once AI conquers the challenge of human communication, decoding complex questions (natural language queries), making connections, and giving answers that make sense, radical progress is not far behind.

Context Awareness

Like a human assistant, an AI assistant can only be as smart as the information — the context — you give it access to. If your assistant — human or artificial — only has the ability to see your calendar and reservations, but not your contact list and location data … well, that’s not a very helpful assistant.

Context is king when it comes to complex tasks. It’s true of humans and it’s true of AI. Every section of data and context needs to be tuned perfectly to play a different note in the symphony of AI.


Number of AI companies listed on Crunchbase


Of adults that say they are “very confident” that government agencies can keep their records private and Secure


Amount of total spend in AI by 2025


Installed base of IoT devices worldwide by 2020


Percent of customer interactions that will be managed without a human agent by 2020


Installed base of devices with smart voice assistants in 2017
Motley Fool


Rise of Voice Commands in Assistants

As the quest for natural language communication continues, speech-to-text technology has improved immensely. A new-and-improved Siri and the launch of Amazon Echo and Google Home are prime examples of this science fiction storyline coming true.

AI isn’t the Rise of the Machines, it’s the Machinification of Humans

While AI movies and TV feature robots with human bodies, many fail to explore AI (tiny, tiny, TINY AI robots) IN human bodies. AI visionaries like Elon Musk are starting to talk AI-human symbiotes, with AI nanotechnology effectively curing humans of … death! Sounds like a good storyline.

Content as a Testing Ground

In order to get smarter, AI requires lots of data, patterns and new situations. Enter content platforms. Users’ consumption patterns are already being shaped by the machine learning behind Spotify’s “Discover Weekly”, Netflix’s “Recommended For You” and Facebook’s ability to keep you in a filter bubble of your own making.

AI is learning to be less biased

When a group of scientists recognized that their AI was replicating the human bias (think: “man : computer programmer :: woman : homemaker”) — they broke down the origins of bias and fixed it.

Technology is both inescapable
…and disappearing

We reached a zenith of tech inescapability in the last few years. However, this same period also marked a widespread response to over-tech-ing … the birth of several “mindful technology” movements and products — witness Tristan Harris’ Time Well Spent and the 24-hour holiday National Day of Unplugging, to products like The Light Phone.

For any of this to happen,
we need Data Privacy

The future of AI is dependent on data privacy. Why? Because without data to learn from, AI cannot get smarter and progress will slow. Companies must commit to creating private and secure products. Users need to know that their personal data will be protected if they’re ever going to permit an AI full access.

Why are we sharing this?

Snips has put years of hard work and research together to build AI powered Voice technology that allows anyone to build a powerful voice assistant into their product or device. We want to create AI that is so good, it can eventually make technology disappear. But that’s not all.

Living in the world of AI like we do in Snips, we hear the same questions over and over. You deserve answers. So here it is — a quick tool to empower anyone to better understand the basics of AI, because after all, it’s all around us. Sharing this knowledge matters.