What's next for retailers as they look to leverage voice technology across their customers' shopping journeys
Voice solutions are becoming increasingly popular as retailers look to stay ahead of the competition and search for new ways to engage with their customers. Yet despite initial buzz, voice commerce is in its early stages and there are still many opportunities for retailers looking to adopt the technology. What's next for voice in retail? In this whitepaper, we'll walk through some of the key trends already developing in the space, outline how retailers are already using voice and highlight some of the risks posed by Big Tech.